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Whoever Owns the Workflow Owns the Enterprise | Sarup Paul
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Season 1 Episode 3 | Whoever Owns the Workflow Owns the Enterprise | Sarup Paul Why Sarup Is Betting on Workflow Orchestration as the AI Control Plane ServiceNow's CRM product lead Sarup Paul draws a hard distinction between engagement-layer platforms and resolution-layer platforms, arguing that complex enterprise workflows,not the UI or the model will determine who controls the agentic enterprise. Paul also reveals how ServiceNow's AI Control Tower is positioning the company as the governance layer for all AI agents across the enterprise, not just its own. 👉 NiCE: https://www.nice.com 🔗Connect with Sarup: https://www.linkedin.com/in/sarup/ 🔗Service Now: https://www.servicenow.com/…