Support
Email support@starcastapp.com
Tell us what you were doing, what you expected and what happened instead. Your iPhone model
and iOS version help too. We aim to reply within a few business days.
Common questions
How do I restore Starcast Pro on a new phone?
Open Settings in Starcast and tap Restore Purchases. Make sure you are signed in with the same Apple Account you bought Pro with.
How do I cancel my subscription?
Subscriptions are handled by Apple. In Starcast, go to Settings and tap Manage subscription, or open the iPhone Settings app, tap your name, then Subscriptions. Cancel at least a day before the renewal date to avoid being charged for the next period. For refunds, use reportaproblem.apple.com.
I'm not getting alerts for people I follow.
Check that notifications are allowed for Starcast in the iPhone Settings app, and that alerts are turned on in Starcast's own Settings. Alerts go out after the nightly update finds a new appearance, so they are not instant to the minute.
A show I listen to isn't in Starcast's people map.
Open the show in Starcast and tap Request. Requested shows are added to the People Index in a later nightly update.
Someone is listed wrongly, or I want to be removed.
Tap Report a problem on the person's page in the app, or email us. Our corrections and removal policy explains what we fix and remove.
Can I import my podcasts from another app?
Yes. Export an OPML file from your old app, then in Starcast go to Settings and choose import. Private (subscriber-only) feeds can be added by pasting their address.