
3.0 The History (and Residue) of Measuring Trust in AI Episode
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TRUST CONTROL: Trust is no longer a feeling. 3.0 The History (and Residue) of Measuring Trust in AI Episode Roger C. Mayer and his fellow researchers introduced an influential trust model in 1995 in the Academy of Management Review. The impetus for their work? Corporate managers worried they were losing control of workers amid big changes. There were more people of color and women entering the workforce, plus workers upheaval in emerging self-directed teams could not be monitored as they once were. Little did Mayer and his co-authors James H. Davis and F. David Schoorman know that decades later their ABI (Ability, Benevolence and Integrity) trust model would become heavily influential in…