How to Turn Customers Into Raving Fans with Savannah Bananas Owner Jesse Cole

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Customers come and go. Fans will drive 40 hours just to be in the room with you. I've wanted Jesse Cole on this show for a long time, and this conversation went further than I hoped. More than 4 million people are on a waitlist for a ticket to one of his games. He's drawn crowds bigger than the Super Bowl. And he's done it by obsessing over the thing I believe matters most as AI moves into every business: how people feel when they deal with you. This was not an overnight success. Jesse's pro baseball dream ended with a torn shoulder. He spent ten years running a team almost nobody came to see. Then he and his wife, Emily, bet everything on a college summer team in Savannah, and in the first…