EP 74: The AI Agent That Actually Fixes IT Tickets — Not Just Chats About Them | Oshri Moyal, Atera

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This episode was recorded live from the Ai4 conference podcast pavilion, where host Mac Goswami sat down with Oshri Moyal — CTO & co-founder of Atera, the autonomous IT platform whose agent Robin recently ranked #1 across 15 G2 Summer 2026 reports — about what genuinely autonomous IT actually looks like. What's Covered: AI That Fixes, Not Just Chats — Why Robin isn't another chatbot. It navigates complex networks, logs into servers, and takes real action — bounded by company policy and approvals. Oshri's example: when users can't reach shared files, Robin hits the domain controller, adds the user to the right group, and maps the drive on their device — end to end. The Performance Guarantee…