#60 - Amy Edmondson - Better Teams Made More Mistakes. Here's Why.

About this episode

A young PhD student ran the numbers and found that the best-performing hospital teams had the highest error rates. That result made no sense — until she realized better teams don't make more mistakes. They report more of them. Amy Edmondson, Novartis Professor of Leadership and Management at Harvard Business School and the researcher who coined "psychological safety," joins Mousa to trace that discovery back to its origin — and to break down why most people still misunderstand what psycholog...