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Beyond Reading Levels: Redefining Health Literacy for Connection and Trust
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Health literacy is not about reading level, it's about relationships, understanding, and trust. In this powerful episode of The Exam Room Podcast , Dr. Rhiannon Winsor and Dr. Catina O'Leary , President and CEO of Health Literacy Media , discuss how true health literacy starts with empathy and communication, not handouts or digital platforms. Dr. O'Leary explains why health literacy is "a state, not a trait," and how every member of a healthcare team, from front desk staff to physicians, plays a role in building connection and understanding. The episode explores tools like teach-back, chunking, and intentional handoffs that help ensure patients leave every visit informed, confident, and…