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The Grief Process Starts with the Diagnosis - with Geneva Miller
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In this episode of The Exam Room Podcast , Dr. Rhiannon Winsor sits down with nurse educator and Equipped Healthcare Solutions founder Geneva Miller to explore one of the most overlooked challenges in healthcare: patient understanding. Drawing from more than 14 years in nursing, dialysis care, case management, and value-based care coordination, Geneva shares powerful firsthand stories about medication confusion, low health literacy, chronic disease management, and the emotional realities patients face after receiving a diagnosis. Together, they unpack why traditional patient education often fails, how rushed healthcare systems leave patients overwhelmed, and what health centers can do to…