Why Your Team Is Not Taking Action (It Has Nothing to Do With Process)

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Most leaders add another process when results stall. They build a new workflow, update the SOP, send another all-hands, and wonder why nothing moves. The problem was never the process. It was never the system. It was what your team believed. Jessica Kriegel spent two decades inside some of the most complex organizations in the world studying exactly this. She is a culture strategist, Stanford-backed researcher, and author of the USA Today number one bestseller Surrender to Lead. Her work sits at the intersection of belief, behavior, and business outcomes and the results her clients produce are not theoretical. A medical center in Boston went from 42 percent compliance to 97 percent in three…