Ep. 035: Who Says Elephants Can't Dance? IBM's Comeback and the Healthcare Lesson

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THE SAME PEOPLE LOOKED EXCELLENT ONCE THE SYSTEM CHANGED In 1993 IBM posted an $8 billion loss and analysts said to break it up. Lou Gerstner kept most of the same managers and changed the beliefs and systems around them instead. Dr. Jake Tayler Jacobs opens the Operational Blindness read and teach series with that story and what it means for healthcare. IN THIS EPISODE • Dr. Jake reads "The Elephant Everyone Forgot" from Operational Blindness, word for word, then breaks it down • The three invisible beliefs that nearly killed IBM, including "the culture can't change" • Healthcare's own invisible beliefs: SPD will always be reactive, it's just a cost center, the OR will never be satisfied •…