Evri's Battle with WhatsApp PR

On this episode

About this episode

Group chats aren't known for holding back. Take a scroll through your own neighbourhood chat and the word 'Evri' probably features quite highly. This week, David Yelland and Farzana Baduel look at the reputational problem facing the delivery giant. In terms of business, it's a great success story but it has a huge word-of-mouth issue, with people needing little encouragement to vent their fury. Now, the CEO is fighting back - saying because they have so many customers, it only takes a fraction of them to complain to make it feel like there's a problem. He may be entirely right - but is this one of those times when people aren't interested in the facts? And is he really more interested in…