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Beyond the Numbers: Building Relationships That Improve Care with Pamela Knowlton, RN
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About this episode
What if the best way to improve healthcare outcomes isn't adding more metrics—but building stronger relationships? In Part 2 of this four-part conversation, Dr. Rhiannon Winsor and RN Pamela Knowlton explore why prevention begins with trust, why patients should be engaged before they become high risk, and how meaningful human connection can improve both quality and outcomes. From relationship-based care to proactive outreach, this episode offers practical insights into creating a healthcare system that values people as much as performance.